While in Hong Kong, Chemill use local delivery courier (SF Express, UC Express, Easy Express Services and Easy Courier Services). Alternatively, customers may also choose to collect the product(s) from our office.
Our shipping fees are calculated based on weight, volume, dimensions and destinations. When any new item is added into the basket, the respective shipping fees will be displayed. Please be aware that the shipping fees do not include any applicable import tax, VAT or sales tax in your country.
Once our product(s) is / are sent out, Chemill will give you another email to confirm the delivery which will include a tracking number for you to track the status of your parcel with the corresponding shipper from time to time. Any estimated delivery date of the order shall be provided by the shipper. Therefore, Chemill shall not be responsible for any such delay however caused.
Title and risk to your purchased goods shall pass to you at the time Chemill passes on such purchased goods to its designated shipper.
Users are responsible to make sure the delivery address is accurate, otherwise it might cause delay or loss of products. If the courier cannot find the delivery person, they will return the products to Chemill. Any re-delivery of products under such circumstance, users have to be solely responsible for the shipping fee incurred as a result of re-delivery by Chemill.